FAQ

This section provides answers to those questions most commonly asked and also includes an explanation of some of the words used in the members listing.

A. Scotland's Best B&B's is a small marketing organisation consisting of  Bed & Breakfasts all of whom have attained the Four or Five Star rating through the VisitScotland's Quality Assurance scheme. This means that you can be sure of comfort, quality and excellent service when you stay with one of our members. Visit the About us page for more information.

A. Scotland’s Best B&Bs does not have a manned centralised booking system, however, we do have an Online Booking System, which over almost all our membership have joined. This will allow most, but not all, of our properties to be booked online.

You can book our members in a number of ways:

By Telephone - Each member's listing displays one or two telephone numbers they can be contacted on

By Email - You can email our members by clicking on the 'Email Member' link on their detailed listing

Online - By clicking on the link on their detailed listing OR by using the 'Check Availability' Search Box

Each member's listing also has a link to their own website where you will find more information about their booking policies.

A. Online booking is the choice for each individual member. Those members who do support online booking will have this clearly indicated on their listing.  You can either book directly from our site, or visit the members own web page, which can be accessed from their listing. The online booking will also have instructions on how to use the feature.  Whichever you choose, the price will be the same and neither you, nor the B&B will pay and commission or booking fees.

A. Acceptance of Credit or Debit Cards is the choice for each individual member as there is a charge for using credit cards by the bank. Those members who do accept card payment will have this clearly indicated by a symbol on their 'facilities' tab on their listing.

A. Symbols are special marks that illustrate the services that the member provides for their guests.

A. To call from countries outside the United Kingdom you will need to dial the International access code for your country (xxx) followed by the number of the chosen business without the leading 0.

Example – International Code for UK is 0044 and chosen member’s number is 01234 567890

You will need to dial 0044 1234 567890 – check with your local telephone provider for the correct access codes from your country.

A. This will vary, based on the circumstances of each individual B&B. Scotland’s Best B&Bs members will respond to your enquiry as quickly as possible. If you are telephoning the B&B, please remember that the busiest time is around 8.00 a.m. to 10 a.m. (UK time) when breakfast is being served.

A. Some of our members have a minimum stay policy throughout the year and also during special events. e.g. Edinburgh Festival, major Golf championships etc. This will be stated clearly on their listing and their own websites. If you only require a one night stay it is advisable to ring or e-mail the member to check.

A. Each member has their own cancellation policy and you should enquire when booking if this is not made clear to you at the time.  If you are concerned that you may have to cancel your booking for medical reasons for example, we would recommend you purchase travel insurance.

A. A twin room is a room with two single beds. Often these single beds can be put together to make a large double bed, if requested at the time of booking.

A. A room that has an en-suite facility will have a toilet and shower/bath facilities within your bedroom.

A. A room that has private facilities will have a toilet and shower/bath facilities close to your bedroom and will be for your exclusive use.

A. Some of Scotland’s Best B&Bs members offer their guest evening meals. Most members will be only too happy to recommend a good place to eat close by and will often book a reservation for you.

A. Scotland’s Best B&Bs businesses are small with limited or no staff except for the owners. Saying goodbye to the last guests and preparing the room(s) for you and getting in provisions for breakfast means that it is best to arrive after 4pm and before 6pm. Outside of these times, it is best to make contact with the B&B to say that you may be earlier or later.

A. Most members will have private parking available beside their B&Bs – please ask when you make your enquiry.

A. This website has information about public transport in Scotland in our Travel section and some members' websites will have information on local public transport and perhaps links to local and national transport providers’ websites. Members will also be familiar with local transport so just ask if you are unable to find the information for yourself.

A. There are two designated National Parks in Scotland - The Cairngorms National Park and the Loch Lomond and The Trossachs National Park. They are designated by the Scottish Government as special areas of national interest for conservation, biodiversity and for the enjoyment of all. They are internationally important and contain some of Scotland's most dramatic scenery as well as 25% of all the endangered species in the UK.

A. There are two Geoparks in Scotland - one is the North West Highlands and one is in Lochaber. A Geopark is an area with an outstanding geological heritage and a strategy to promote economic development through sustainable tourism. A geopark must contain several geological or geomorphological sites of national and international importance. A geopark can include not only sites of geological importance, but also sites of archaeological, ecological, historical or cultural interest.

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